Communication Skills Workshop
The nucleus of existence
Transmission of information between human beings is fundamental to survival. Man is as social as any animal can get and humans need to communicate in order to have themselves understood by others. What better environment to understand this vitality other than a workplace. Every function in an organization demands planning, organization, explanation, direction and leadership; all of which require communication. Employee satisfaction is dependent on communication signals from bosses and subordinates alike. Communication is fundamental in building relationships at work. Communication truly drives a work environment, absence of which will bring any operational organization to a standstill.
The process of transfer
The sender of information uses symbols, words, and sentences in the form of spoken, written or electronic speech to put forth a message to a receiver who is the individual receiving the message. Encoding and decoding processes are active throughout. A message wrongly encoded by the sender with negative (intentional or unintended) emotional overtones or inappropriately decoded by the receiver (perceived character attack or misinterpretation) reveals a communication deficit. Appropriate communication demands accurate encoding and decoding, especially in a working environment where information transfer is crucial.
Barriers to communication
Recognizing barriers is the first step to building broken connections. Positive action is needed to overcome these. Free flow of communication with diminished hierarchies in workplaces aids this process. Lending adequate time to the person wishing to interconnect is the first step. The power barrier at work intimidates junior staff who refrain from giving their valuable opinions. Greater the channels of communication available more are the chances of innovative ideas and creativity in the workplace.
Personal level: Outrospection
As the word itself suggests, outrospection is the new age initiative to look outwards to find answers to problems. It reflects the engagement of empathy with a constant effort to be aware of the frame of reference and viewpoints of others. Each one has his or her person limitations. Prejudices, jealousy, fear, selective perception, cognitive biases and heuristics demonstrate counteractions of human inadequacies that stem from misperception, misinterpretation and miscommunication. It is thus extremely important to better the communication process at work, home, in relationships; everywhere!.
MINDFRAMES: Reframing communication
As the word suggests, a skill is a proficiency, lack of which is also known as deficiency. To succeed, an organization needs to communicate its own values, mission, and strategy.
Likewise, managers need that forethought about the purpose and outcome of the messages they transmit. And employees know how to receive those messages. Our organizational behavior expertise allows us to facilitate just that individually and at organizational levels.