Communication Skills Workshop

The nucleus of existence

Transmission of information between human beings is fundamental to survival. Man is as social as any animal can get and humans need to communicate in order to have themselves understood by others. What better environment to understand this vitality other than a workplace. Every function in an organization demands planning, organization, explanation, direction and leadership; all of which require communication. Employee satisfaction is dependent on communication signals from bosses and subordinates alike. Communication is fundamental in building relationships at work. Communication truly drives a work environment, absence of which will bring any operational organization to a standstill.

The process of transfer

The sender of information uses symbols, words, and sentences in the form of spoken, written or electronic speech to put forth a message to a receiver who is the individual receiving the message. Encoding and decoding processes are active throughout. A message wrongly encoded by the sender with negative (intentional or unintended) emotional overtones or inappropriately decoded by the receiver (perceived character attack or misinterpretation) reveals a communication deficit. Appropriate communication demands accurate encoding and decoding, especially in a working environment where information transfer is crucial.

Barriers to communication

Recognizing barriers is the first step to building broken connections. Positive action is needed to overcome these. Free flow of communication with diminished hierarchies in workplaces aids this process. Lending adequate time to the person wishing to interconnect is the first step. The power barrier at work intimidates junior staff who refrain from giving their valuable opinions. Greater the channels of communication available more are the chances of innovative ideas and creativity in the workplace.

Personal level: Outrospection

As the word itself suggests, outrospection is the new age initiative to look outwards to find answers to problems. It reflects the engagement of empathy with a constant effort to be aware of the frame of reference and viewpoints of others. Each one has his or her person limitations. Prejudices, jealousy, fear, selective perception, cognitive biases and heuristics demonstrate counteractions of human inadequacies that stem from misperception, misinterpretation and miscommunication. It is thus extremely important to better the communication process at work, home, in relationships; everywhere!.

MINDFRAMES: Reframing communication

As the word suggests, a skill is a proficiency, lack of which is also known as deficiency. To succeed, an organization needs to communicate its own values, mission, and strategy.
Likewise, managers need that forethought about the purpose and outcome of the messages they transmit. And employees know how to receive those messages. Our organizational behavior expertise allows us to facilitate just that individually and at organizational levels.

Role of the sender

The sender of a message must do his or her part to facilitate the communication process

  • Build desire to communicate
  • Believe that one will be heard
  • Understand peoples’ diversity
  • Use as much clarity as possible
  • Appropriate body language
  • Assure one’s own credibility
  • Be clear and lucid in thought
  • Express what they truly mean

Role of the receiver

The receiver of the message must do his or her part too for the communication process

  • Don’t make presumptions
  • Rely on facts not intuition
  • Be cued about the message
  • Focus on the entire message
  • Respect message complexity
  • Think of all the possibilities
  • Do not jump to conclusions
  • Do only a cognitive analysis
  • Give a thorough listening
  • Don’t hinder free expression

Communication skill workshop

Our workshop characteristics

  • Conducted by suitable experts
  • Based on scientific research
  • Interactive and participative
  • Structured audiovisual modules
  • Handy tips and techniques offered
  • Details on communication flow
  • Methods to overcome barriers
  • Facilitating open door policies
  • Empowering all level employees